Collegiate Support Coordinator, Research, Retention and Assessment
Job no: 494199
Location: Moon Campus
Position Department: Center For Student Success
Position Type: Staff Full-Time
The Collegiate Support Coordinator, Research, Retention and Assessment conducts and collects complex research, identifies potential programs where the University could fill a niche, and stays abreast of Student Success conditions and changes. This position will assist the University to improve retention and graduation rates by understanding metrics and recommending retention strategies to support students at risk of not persisting. Additionally, the Collegiate Support Coordinator, Research, Retention and Assessment assists students receiving the Pittsburgh Promise Scholarship to ensure their academic and social matriculation through graduation.
This position is funded through a grant. Continuation of this position is dependent upon extension of grant funding.
- Define and refine research and assessment objectives.
- Apply a variety of research techniques to gather relevant retention and persistence information, including document analysis, surveys, case studies and interviews (face-to-face, telephone and online).
- Conduct regular analysis and provide recommendations on program performance in the areas of: persistence, graduation, workflow efficacy, customer satisfaction, demographics, and other key retention drivers.
- Develop expertise in the Student Success Collaborative CRM tool - NAVIGATE - which includes, but is not limited to data analytics, reporting, and campaigns.
- Design appropriate tools to assess the efficacy of the work happening in the Center for Student Success.
- Provide traditional support services on academic, personal, financial, and career issues for freshmen, sophomores, juniors, and seniors, with special emphasis on Pittsburgh Promise recipients.
- Represent the University at professional meetings and conferences.
- Provide academic program advising and course registration, and serve as liaison with academic departments and academic services.
- Act as a liaison with academic departments, Admissions, and Student Life to ensure student success.
- Participate in the First Year Orientation programming, and teach the First-Year Seminar Program, a 1-credit course, each semester.
- Assist Admissions, Advancement, Athletics, and other departments with University events as needed.
- Serve as an advisor to one or more student organizations.
- Serve on campus-wide and department committees.
- Supervise, coach, develop and review performance of student worker(s) in the Center for Student Success.
- All other duties as assigned.
- Master's Degree required. Concentration in Higher Education, Education, Counseling/Social Work or other related fields preferred.
- Minimum three years experience in counseling and advising, preferably in a higher education environment; sensitivity to working in a multicultural setting.
- Knowledge of quantitative and qualitative research methods.
- The capacity to produce reports and executive summaries within NAVIGATE, as well as train new users how to use the system.
- Proficient in MS Office - special emphasis on Excel, PowerPoint and Word.
- Consistently display a high degree of composure and confidentiality when leading students, faculty, staff, and community members to create usable, equitable, inclusive, and sustainable learning environments.
- Familiar with current trends in higher education and technology, and the ability to enhance the staff’s use of technology and other resources to meet student needs.
- Understanding of, sensitivity to, and respect for diverse academic, socio-economic, ethnic, religious, and cultural backgrounds.
- Experience working with underrepresented college students, first-generation students, and high-risk students.
- Thorough knowledge of university student development theory, academic advising, retention and persistence programs and services.
- Excellent oral, written and interpersonal skills with a high energy level. Organizational and time management skills, with the capability to multi-task, meet deadlines, and follow through.
- Ability to develop and deliver effective personal, social, career, and student development programs to individuals and groups.
- Detail-oriented with strong organizational and public speaking skills.
- Customer-service oriented and student-focused with the ability to work with diverse populations.
- Collaborative approach and ability to understand, articulate, and promote core values of the institution.
- Availability to work evenings and/or weekend hours as required.
- On occasion may need to drive or have reliable transportation to travel on behalf of the University.
- Valid drivers license or reliable transportation to travel on behalf of the University is required.
Act 153 Clearance Required: No
Required To Pass a Motor Vehicle Report Check: Yes
Required to Pass a Credit Check: No
Additional Posting Information: None
Special Applicant Instructions: None
Commitment to Diversity:
Robert Morris University is committed to increasing diversity in our community and actively pursues individuals from all backgrounds. Additionally, RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.
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